Technology
With a bespoke booking platform and an advanced auto-allocation system, Addison Lee is proud to use cutting-edge technology and, in doing so, has revolutionised the way that a minicab firm operates.
GPS
GPS stands for Global Positioning System. It consists of more than two dozen satellites that whiz around the earth. We use this information to automatically allocate all of the jobs to our fleet of minicab drivers. We receive an update from each vehicle every 30 seconds. This enables us to match up the nearest car to the customer's pick up address. GPS ensures that your Addison Lee cab will be with you as soon as possible and our clients can also track the progress of their vehicle via this website.
Addison Lee's minicab drivers have all passed a London knowledge-style test. However, all of our vehicles are also equipped with satellite navigation to enable drivers to find any difficult addresses.
Text Alerts
Addison Lee's text messaging service makes London travel simple. When a minicab is allocated, the client automatically receives a text informing them their vehicle is on its way. The make, model and registration details of the car are provided. This means if you are travelling alone, for example, you are secure in the knowledge that you are getting into the right car - plus the driver's mobile number is also provided, should you wish to contact him for any reason.
If you have any questions regarding Addison Lee's text messaging service, please call 020 7387 8888
Call Centre
The nucleus of Addison Lee's network, our call centre is one of the most technologically advanced in Europe.
We have more than 300 call centre agents working from our headquarters in central London. Each agent spends two weeks in our dedicated on-site training centre learning how to operate our state-of-the-art computerised booking system. They then undertake an induction test, and if successful, spend a further week shadowing an experienced agent before going live on the phones.
All bookings made by telephone are recorded and we monitor calls on a daily basis to ensure that they are being dealt with efficiently. Performance-related pay, based on a unique grading system, acts as an incentive to promote consistent quality customer service.
Every month we answer approximately 500,000 calls, with an average answer time of 15 seconds per call.
Vehicle Safety
To protect our customers and our drivers, all vehicles are equipped with the latest safety technology.
Safe and reliable, the Volkswagen Sharan is equipped with three-point seat belts, an airbag system consisting of electronic control and monitoring unit, two front airbags, side airbags and an airbag warning lamp, integrated child seat and head restraints.
Our Mercedes fleet boasts front passenger airbags, sidebags and windowbags, Brake Assist System (for emergency braking) and three-point seat belts. In the event of a collision, vehicles will respond with an automatic fuel cut-off, automatic activation of the hazard warning lights and automatic door unlocking to enable occupants to get out of the car more quickly.
