Statement regarding Twitter complaint 22/08/13
We are aware of an incident involving an Addison Lee vehicle in London last night.
This incident is being investigated thoroughly, and the driver has been suspended from duty while the investigation takes place.
We are also in contact with the customer to understand more about what happened.
Addison Lee does not tolerate any form of discrimination. We pride ourselves in delivering the highest possible level of professional service, and we take matters like this very seriously.
Nobody said running a modern taxi business was going to be an easy gig … nevertheless, the boss of Addison …