All drivers must apply for a PCO license through TFL. They must also complete a medical, CRB check and a topographical test.
You can make bookings using our mobile app, on our website or simply give us a call on 020 7387 8888.
Sign in to cancel a current booking at beta.addisonlee.com or follow the link on your booking confirmation email and this will allow you to cancel the booking. You can also cancel on the web an app by clicking on your upcoming journey and selecting ‘cancel’
Our Standard car services (Ford Galaxies and Prius Plus) are able to transport collapsible wheelchairs and up to 4 passengers. Simply book a standard car on our website or app. If you need to travel in your wheelchair then we also have a mobility service with ramps to facilitate this. This can be pre-booked using the form below.
Get a car on demand or pre-book up to three months in advance, straight from your phone.