When you have provided us with the flight number at the time of the booking, we will be aware of this cancellation and therefore will cancel the booking. Should you need to make an alternative booking for a different date or time, you can do so via our website, mobile app or our At Your Service Centre. It is the customer’s responsibility to let us know that their flight is cancelled and no longer require a vehicle. Please cancel your booking via the mobile app, on our website or contact our At Your Service Centre on 0207 387 8888.
- Do I have to pay for parking at the airport?
- Do you charge waiting time at airports?
- How much luggage can I take in a car with me?
- What should I do if my flight is late landing?
- Where will my driver meet me?
- Why do you need the flight number when picking up from airports?
- What happens if my flight has been delayed?
