Your driver will meet you at Arrivals with an Addison Lee name board at all airports except for Terminal 5 International at Heathrow. At this terminal your driver will be waiting for you by the Meeting Point South which is signposted. You will receive exact instructions of the meeting point in your email confirmation when you make the booking.

We use your flight number to track your flight and ensure your driver is waiting for you when you land. We monitor delays and update the time we send your driver in accordingly.

Within your booking quote we include 30 minutes waiting time for international arrivals and 15 minutes for domestic arrivals. After this waiting time fees are charged accordingly. If you think you might take longer than this to clear customs and reach your driver you can extend the time that the free waiting period starts from by selecting a delay time when booking.

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