Your driver will meet you at Arrivals with an Addison Lee name board at all UK airports, except for Terminal 5 International at Heathrow. At Terminal 5, your driver will be waiting for you by the Meeting Point South which is signposted. You will receive exact instructions of the meeting point in your email confirmation when you make the booking. For International airports your driver will always meet you at arrivals unless otherwise stated. Some International airports do not allow meet and greet e.g. some US airports. We use your flight number to track your flight and ensure your driver is waiting for you when you land. We monitor delays and update the time we send your driver in accordingly.
- Are you able to collect me from a public event?
- Strong Customer Authentication FAQs
- Are your vehicles equipped to carry wheelchairs and how can these be booked?
- Can I book a job with multiple pick-up/drop-off addresses?
- Can I have multiple pick-ups/drop-offs on my journey?
- Can I keep a driver all day?
- Can I make a booking if I don’t know my destination?
- Can I pay with PayPal?
- Can I pre-book a car in advance?
- Do I need to tip the driver?
- Do you need a mobile number in order to make a booking?
- Does Addison Lee charge more over Christmas or other holidays?
- How accurate are your estimated journey times?
- How can I cancel a booking?
- How do I amend a booking?
- How do I make a booking?
- How do I apply a promo code to a booking?
- How do I get a quote?
- How will I know when my car is on the way? (registration plate, no. etc, model)
- What shall I do if my driver is late?
- I’ve lost something in one of your cars. How do I get it back?
- What is your cancellation policy?
- What is your waiting time policy for passenger vehicles?
- How far in advance will I receive my driver’s contact details?
- How will I know when my car has arrived?
- I have an event coming up do you have an events team I can talk to?
- What age can an unaccompanied child travel in your car?
- What do I do if I need to amend my journey but a driver is already on the way?
- What payment methods do you accept?
- What shall I do if my car is late?
- Why do I need to select a booking time?
