We do not allow any unaccompanied minors of less than 13 years of age to travel alone in a passenger vehicle. In exceptional circumstances and subject to the parent/guardian’s consent, we may allow teenagers aged between 13 and 16 to travel unaccompanied, provided that when the booking is made for any unaccompanied teenager, the parent/guardian must inform us at the time of booking via our At Your Service Centre on 0207 387 8888 that an unaccompanied teenager will be travelling. Where a booking is accepted for an unaccompanied teenager aged between 13 and 16, we will not deviate from the destination address except in an emergency. We do not accept any additional responsibility for any minor, or teenager, who travels unaccompanied in a passenger vehicle. For further details, please see our Terms and Conditions.
- Are you able to collect me from a public event?
- Strong Customer Authentication FAQs
- Are your vehicles equipped to carry wheelchairs and how can these be booked?
- Can I book a job with multiple pick-up/drop-off addresses?
- Can I have multiple pick-ups/drop-offs on my journey?
- Can I keep a driver all day?
- Can I make a booking if I don’t know my destination?
- Can I pay with PayPal?
- Can I pre-book a car in advance?
- Do I need to tip the driver?
- Do you need a mobile number in order to make a booking?
- Does Addison Lee charge more over Christmas or other holidays?
- How accurate are your estimated journey times?
- How can I cancel a booking?
- How do I amend a booking?
- Where will my driver meet me at the airport?
- How do I make a booking?
- How do I apply a promo code to a booking?
- How do I get a quote?
- How will I know when my car is on the way? (registration plate, no. etc, model)
- What shall I do if my driver is late?
- I’ve lost something in one of your cars. How do I get it back?
- What is your cancellation policy?
- What is your waiting time policy for passenger vehicles?
- How far in advance will I receive my driver’s contact details?
- How will I know when my car has arrived?
- I have an event coming up do you have an events team I can talk to?
- What do I do if I need to amend my journey but a driver is already on the way?
- What payment methods do you accept?
- What shall I do if my car is late?
- Why do I need to select a booking time?
