If your driver has been on the way to you for less than 5 minutes when you cancel the booking, we won’t charge you a cancellation fee. If your driver has been on the way to you for over 5 minutes when you cancel the booking, we will charge you a cancellation fee of £10 (this is our standard car cancellation fee which applies to central London postcodes. For a full breakdown of our cancellation charges visit our terms and conditions.

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