Customer Service Agent – Luton Airport

The Company

Addison Lee Group provides seamless quality that everyone can trust. The group comprises of two of the most experienced international ground transportation providers: Addison Lee and Tristar Worldwide. Together we’re committed to transforming the future of global ground transportation by delivering the same high level of service to clients around the world. It’s because of our reputation that we’re the number one trusted provider for journeys that matter, be it a critical business meeting, airport transfer or event.

The Position

The Customer Service Agent will ensure the smooth running of Addison Lee’s provision of ground transportation services and be the first-point-of-contact for customers.

So, whether they have had a short and sweet flight or a long arduous flight. Our team, will be there to greet them with a warm smile and a very high level of customer service.

This is a Part Time Night Shift position.

You will be working Saturday & Sunday 6pm to 6am.

The Person

The ideal candidate will a super friendly and outgoing individual. Our customers will be exiting their flights and electing us as the final part of their journey. It is key that we deliver high end customer service to all.

If you come from a customer facing background in retail, hospitality, customer service, etc, this could be the role for you.

Key Responsibilities Include

  • Working with other team members to provide a smooth and seamless service
  • Delivering the highest quality of customer service at all times
  • Ensuring drivers are on rank and have been allocated the correct journeys
  • Taking journey and passenger details from customers

Why should you apply
We are on a journey to ensure we all live and breathe our Group Values and there are so many reasons to apply, but to start with:
We are equal opportunities employer
We are Diverse
We are Inclusive
We are Flexible
We are Collaborative
We are well Mindful

… and we offer great benefits including transportation of course!