HR Shared Services Administrator

As the first point of contact for HR, the ideal candidate will be a professional individual who is keen to provide a high quality and proactive support. The successful candidate will be calm, thorough, organised, self-managing and have proven experience and ability to think on their feet.

The successful individual will need to be able to maintain confidentiality in often difficult situations.


  • Ensure all HR administration is processed accurately, in a timely manner, and with due care to Addison Lee’s policies, employment legislation, and the principles of the Data Protection Act
  • Produce all contracts, offers of employment and change of terms employment letters
  • Proactively provide suggestions for system enhancements and process development to improve the customer experience and increase compliance
  • Provide administration in respect of the termination of contracts to set SLAs
  • Co-ordinate and manage the auditing of new starter and personnel files as appropriate
  • Keep up to date with HR best practice and HR Shared Services activities in order to be able to respond to queries effectively
  • Respond to simple payroll queries liaising with the Payroll team where necessary
  • Update our CoreHR system with all new starters, leavers and amendments to the employment contract in a timely manner ensuring system accuracy for the monthly Payroll deadline
  • Maintain all relevant employee information on a regular basis
  • Liaise regularly with Payroll; informing them of all changes in a timely and proactive manner
  • Develop and maintain relationships with internal contacts, including the HR Business Partners and HR Advisory team
  • Provide project support for the wider HR team as required to develop knowledge and support operational requirements
  • Undertake ad hoc tasks to minimise pressure on the HR Shared Services team at busy times

Knowledge & Experience

  • Strong HR administration skills, previously gained in a fast paced environment
  • Exceptional eye for detail and accuracy with a double check mentality
  • Proficient in MS Office applications
  • Excellent written & verbal communication skills, dealing with employees and managers
  • Good understanding of HR administrative practices
  • A creative “can do” attitude, keen to challenge the “status quo”