HR Shared Services Manager – London

This is a key HR role with responsibility for overall management of the payroll administration team, HR administration, Data analytics and people reporting, including decision support, management reporting, forecasting, long-term planning and governance. This role will act as a key driver in the delivery of service improvements.

You will oversee the full employee life-cycle and support other functions (Business Partners, Reward, Talent) with all operational HR as needed. A major part of your role will be to take full ownership over the HRIS system (Core HR).

Provision of all aspects of operational support to the HR Director and their team including operational and strategic decision making to support the business and function through optimising existing activity, developing new services and expanding the core HR proposition.

Main Duties:

  • Leading and managing the HR Administration and Payroll Teams team, providing leadership, effective management and operational oversight and support across all operational HR
  • Taking ownership of the HR system (Core HR)
  • Lead the team through a period of change, evolving the service to enable HR to deliver a high quality centralised transactional service to the business
  • Drive a culture of process improvement, a tight focus on data integrity and an excellent service to managers and employees
  • Provide a comprehensive HR administrative and advisory service for all UK employees in the organisation
  • Responsible for employee lifecycle documentation and authorisation, in line with ALG standards and guidelines
  • Proactively manage all HR channels and associated ways of customer contact with the team
  • Manage or escalate complaints as appropriate
  • Manage case load, prioritise and allocate cases within the team
  • Ensure team is adequately resourced at all times
  • Proactively coach, develop and manage the performance of the team

Knowledge, Experience & Skills

  • Qualified HR/Payroll professional with several years post qualification experience
  • Strong leadership, coaching and interpersonal skills to influence management and motivate team members
  • Experience of coaching and developing people and ability to manage and motivate a team
  • Track record of working in a customer-focused environment where the emphasis is on SLA’s and continuous improvement
  • Ideally worked in an HR Shared Service Centre before, but other relevant operational experience considered
  • Track record of delivering process improvement
  • If possible, experience of Core HR or other HR SaaS
  • Good interpersonal skills; Be a great ambassador for HR
  • Excellent level of IT skills in particular Excel (e.g. v look-ups/pivot tables), Word, PowerPoint, SharePoint, HR Database)
  • Excellent communicating skills
  • Proven organisation skills with ability to prioritise in a timely and efficient manner
  • Ability to manage workload and motivate a team in a fast paced and changing environment
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