International Coordinator – Multilingual

ABOUT THE ROLE

Here at Tristar we are looking for an International Coordinator to join our Contact Centre based over at our West Drayton office. The role of Coordinator will support a first-class function delivering Tristar’s International service, managing Tristar clients’ ground transportation needs globally and providing proactive customer service.

ROLE RESPONSIBILITIES

  • Allocate international journeys to the appropriate service partner and ensure a smooth service delivery
  • Provide pro-active customer service at the highest standards
  • Providing quotations for both UK and International journeys
  • Supporting Tristar’s US and HK offices
  • Working across different departments to ensure smooth handling of client requests
  • To be the primary point of contact for live customer issues and respond immediately to real time exceptions relating to "live" bookings
  • To report all issues thoroughly to the International Supervisor and suggest preventive measures for future occurrences, ensuring that incident reports are comprehensively completed with all relevant information
  • To place prior to travel calls ensuring the vehicles for our clients are on location before the collection time
  • Adhoc administrative tasks

WHAT WE ARE LOOKING FOR

  • Demonstrate a passion for exceptional customer service
  • Demonstrate previous experience in meeting and exceeding client expectations and handling client requests
  • Demonstrate previous experience of dealing with clients and service partners from different cultures and backgrounds
  • Ability to build relationships with service partners
  • Demonstrate problem solving skills, ability to multi-task and work under pressure
  • Excellent telephone and written communication skills
  • Experience of prioritising and effectively communicating customer requirements
  • Must have fluent spoken and written English / second language preferred
  • Good UK and Worldwide geographical knowledge
  • IT literate with ability to use different software applications
  • Accurate data entry and attention to detail
  • An understanding of ground transportation industry would be beneficial

MUST BE FLUENT IN EUROPEAN LANGUAGES, FRENCH, GERMAN OR ITALIAN

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