Airport Meet and Greet Representative – Manchester

The Company

Addison Lee Group provides seamless quality that everyone can trust. The group comprises of two of the most experienced international ground transportation providers: Addison Lee and Tristar Worldwide. Together we’re committed to transforming the future of global ground transportation by delivering the same high level of service to clients around the world. It’s because of our reputation that we’re the number one trusted provider for journeys that matter, be it a critical business meeting, airport transfer or event.

The Position

We are hiring for Airport Meet and Greet staff to join our new team at Manchester Airport. The Airport Meet and Greet (M&G) team are those warm and friendly individuals you may have seen at the airport, who are responsible for the meeting and greeting of arriving passengers. As our Meet and Greet, you will be coordinating the operations and vehicles, to ensure the smooth transition of inbound passengers within the Airport. Due to the nature of our business, our M&G are sometimes required to work at other locations or events as required from time to time. The M&G is a key customer facing role that requires the position holder to carry out a variety of operational tasks; and in addition to this you must be flexible and able to amend your working hours to suit the business needs.

This is a part time position that operates on a split shift basis of 6 on 3 off. From 7am to 1pm and 6pm to 8:30pm.


The Person

This role would ideally suit someone who is either in the early stages of their career or someone who requires part time hours around care responsibilities or study. You will have excellent people skills and will be the kind of person who is always willing to go the extra mile to demonstrate the commitment to service that we are known for. To be considered for this role you will ideally have 1-years experience gained in a customer service role as well as good geographical knowledge of the UK. A friendly disposition, confidence and good communication skills are essential attributes for this role; as well as the ability to work under pressure and adapt to change.


Key Responsibilities Include
• Continuous and clear communication with stakeholders and passengers.
• Ensuring that passengers are met by the correct chauffeur.
• Maintaining effective and polite communications with the chauffeurs
• Monitoring the status of flights and communicating updates as necessary
• Tracking chauffeurs and planning carefully for the arrival of flights

Why should you apply
We are on a journey to ensure we all live and breathe our Group Values and there are so many reasons to apply, but to start with:
We are equal opportunities employer
We are Diverse
We are Inclusive
We are Flexible
We are Collaborative
We are well Mindful

… and we offer great benefits including transportation of course!