Introducing AL REQUEST

We know how frustrating it can be in lockdown. Delivery slots for shopping are hard to come by, you have to queue to collect that fire pit from the DIY store and you cannot get out to some of London’s iconic shopping locations to pick up those special Christmas treats. We don’t think you should miss out on these experiences, which is why we have launched AL REQUEST, our new click and collect delivery service.

AL REQUEST allows people to get access to everyday items, such as groceries and flowers, and even get a head start on their Christmas shopping, through a simple click and collect service. It will be available across Addison Lee’s digital channels – app and web – and the functionality allows customers to add their unique order receipt number to the booking for proof of purchase and collection. The courier can then pick up the item on the customer’s behalf and deliver it straight to their home.

During the first lockdown Addison Lee provided support to businesses and customers as they adapted to a new way of working and living. This included moving office furniture and equipment to homes and providing urgent deliveries for the NHS. The second lockdown has limited people’s ability to get out to the high street and big stores at a time when they are preparing for Christmas. AL REQUEST is here to provide a solution to those who still want those essentials and special treats during this lockdown period.

This new and convenient delivery service will be added to our existing suite of courier services, which makes Addison Lee the largest same day courier provider in London. You can find out more about these services here.