From Freedom to Feeling Supported: Why Samantha Became a Private Hire Driver with Addison Lee
Samantha chose a different path in search of more freedom, flexibility and a healthier work-life balance. One year into driving with Addison Lee, she’s found more than just a role behind the wheel. She’s found connection, independence and a strong sense of support.
We spoke with Samantha about what inspired her to become a private hire driver in London, what she enjoys most about the job, and why she continues to choose Addison Lee over other platforms.
If you’re thinking about how to become a PCO driver, or already driving and wondering whether there’s a better fit out there, Samantha’s story offers an honest insight into life as an Addison Lee driver.
Why Samantha Decided to Become a Private Hire Driver
For Samantha, becoming a taxi driver in London was about gaining more control over her time and improving her overall wellbeing.
“I chose to become a private hire driver for freedom, being able to manage my own diary, book holidays when I want to, and work in a way that suits my life.”
She also wanted a career that felt more positive for her mental wellbeing and offered more opportunities to connect with people.
“I got to the stage where I felt, for my own mental health, it was better for me to get out, meet people, and go to different places that you’ve never been to before. That’s really what inspired me to pursue this line of work.”
PCO driving gave Samantha the independence she was looking for, while also offering the variety and flexibility that traditional roles often lack.
What Life as a PCO Driver Actually Looks Like
For Samantha, the most rewarding part of being a PCO driver is the people she meets every day.
“The part of the job I enjoy the most is meeting different people.”
Over time, she realised many passengers see the journey as a chance to relax and talk openly.
“I’ve found that my rear seat becomes like a therapy couch sometimes, and I feel proud that I’ve created a space where people feel comfortable enough to offload and have a conversation if they want to.”
It’s those everyday interactions and unexpected conversations that keep the role interesting and meaningful.
The Support That Sets Addison Lee Apart
One of the biggest reasons Samantha chose Addison Lee was the level of support available to drivers, especially compared with app-only platforms.
“Operations give me support on a daily basis in regard to jobs and getting in touch with passengers if I’m not able to get hold of them.”
For Samantha, having direct access to a real team provides reassurance and peace of mind, something she considers essential for women becoming a private hire driver in London.
“As a woman, I chose Addison Lee because there’s a team, there are people on the phone you can speak to, and they know exactly where you are. I felt an immense sense of security knowing there are people there if you need them.”
That combination of communication, visibility and human support has made a real difference to her experience on the road.
Why Samantha Chooses Addison Lee Over Other Platforms
Samantha says Addison Lee stood out because of its professional reputation, corporate client base and driver support.
“I chose Addison Lee because they mainly deal with corporate clients, and because of the support they offer drivers.”
She also appreciates the standards and professionalism that come with the platform.
“I’ve heard stories from drivers on other platforms about difficult experiences with passengers, but that’s never happened to me driving for Addison Lee.”
For Samantha, the company’s reputation creates a more respectful and professional environment for both drivers and passengers.
The Benefits That Make Private Hire Driving Sustainable
Beyond flexibility and support, Samantha values the practical benefits that come with driving for Addison Lee.
“The benefits I get from Addison Lee are things like sick pay, holiday pay, pension contributions, and vehicle support.”
After recently being unwell, Samantha experienced first-hand how valuable that support can be.
“I was off for 11 days with the flu, and through Onsi I received sick pay, which was really helpful.”
She also appreciates the convenience of having vehicle maintenance handled by Addison Lee.
“If there are any problems with the vehicle, they repair it, and if they can’t fix it straight away, the vehicle gets replaced so you can keep working and keep earning. I love that.”
These benefits help create a more stable and sustainable experience for anyone building a career as a PCO driver in the UK.
Would Samantha Recommend Becoming a Driver with Addison Lee?
Samantha says she regularly recommends Addison Lee to other drivers, especially women considering private hire work for the first time.
“As a woman, I would absolutely recommend Addison Lee because you feel safe.”
She highlights the professionalism of the client base, the support from the operations team and the consistency of work available.
“You feel a great sense of support from the Addison Lee teams, and the clientele are top tier. Addison Lee are busy, fair, and professional.”
For Samantha, success comes down to the flexibility to work on your own terms while having the backing of a company that genuinely supports its drivers.
Ready to Become a Private Hire Driver with Addison Lee?
Samantha’s story reflects a growing number of people becoming a private hire driver in London in search of more independence, flexibility and support.
For many, it offers the chance to step away from rigid schedules and build a working life that fits around their priorities, while still feeling connected and supported along the way.
If you’re thinking about becoming a PCO driver, or switching from your current platform, Addison Lee could be the right fit for you.
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