AIRPORT ASSURED SERVICE

Providing your flight number at the time of booking allows us to monitor your flight and alter the collection time accordingly to ensure that we meet you when your flight arrives and avoid unnecessary waiting time charges. If you wish to add a delay time in addition to your grace period, this can be arranged at the time of booking.

We will ask for your flight number at the time of booking and will track flight arrival times. Where possible we will adjust your driver’s arrival at the airport accordingly to avoid unnecessary waiting times.

When you have provided us with the flight number at the time of the booking, we will be aware of this cancellation and therefore will cancel the booking. Should you need to make an alternative booking for a different date or time, you can do so via our website or mobile app. It is the customer’s responsibility to let us know that their flight is cancelled and no longer require a vehicle. Please cancel your booking via the mobile app, or on our website.

We will ask for your flight number at the time of booking and will track flight arrival times. Where possible we will adjust your driver’s arrival at the airport accordingly to avoid unnecessary waiting times.

Your driver will meet you at Arrivals with an Addison Lee name board at all UK airports, except for Terminal 5 International at Heathrow. At Terminal 5, your driver will be waiting for you by the Meeting Point South, which is signposted. You will receive exact instructions for the meeting point in your email confirmation when you make the booking.  For International airports, your driver will always meet you at Arrivals unless otherwise stated. Some International airports do not allow meet and greet, e.g., some US airports. We use your flight number to track your flight and ensure your driver is waiting for you when you land. We monitor delays and update the time we send your driver to meet you accordingly.