DOOR-TO-DOOR PREMIUM AND RELIABLE AIRPORT TRANSFERS TO OR FROM HEATHROW AIRPORT
We know that flying can be pretty stressful sometimes, and getting to the airport on time is often a big worry. To help make sure your journey goes smoothly our drivers are well equipped, professional and experienced in getting you to Heathrow airport and back. Your holiday starts the moment you step out your front door. There’s no worry about flight times changing, train timetables or having to lug your bags on public transport – we take care of the whole journey for you.
BOOKING YOUR DROP-OFF AT HEATHROW AIRPORT DEPARTURES
Ready to help
Your driver meets you at your door – social distanced. Ready to help with luggage to Heathrow airport.
Flight tracking
We will monitor your flight, adjusting your pick-up if there are delays at Heathrow airport.
Terminal drop-off
We will drop you off at your terminal in Heathrow airport, well in advance of your flight so you have enough time to check-in
Safety First
Trained, insured and vetted drivers. Your choice of service – from premium every day to high-end executive cars.
YOUR HOLIDAY STARTS IN OUR CARS
We work with punctual, reliable, professional drivers and have a 24/7 customer service team, ready to help you with any questions you may have – your holiday starts from the moment you’re in our car.
WE’LL MONITOR YOUR FLIGHTS
Enter your flight number when you book your Heathrow airport transfer and we’ll add your flight details to your booking. Even when your flight isn’t on time, we always will be, as we monitor and track any changes to your scheduled arrival and departure at no extra cost.
BOOK THREE MONTHS IN ADVANCE
Have a holiday to look forward to? Why not get a head start by arranging your journey now? You can book your car up to three months in advance. Remember to book an airport pickup for your return journey at the same time – That’s one less thing to worry about while you’re on holiday.
BOOKING YOUR ARRIVALS PICK-UP FROM HEATHROW AIRPORT
Ready to help
Your driver will meet and greet you at arrivals with a nameboard. Ready to help with luggage from Heathrow airport.
Flight tracking
We will monitor your flight, adjusting your pick-up if there are delays at Heathrow airport.
Free waiting time
30 mins free waiting time for international flights and 15 mins for domestic flights.
Delay your pick-up
You have the option to delay your pick-up time after your flight lands – with Snooze.
Choose the vehicle that’s right for you
Executive
- Mercedes E-Class or similar
- 3 people
- 2 large bags
Select
- VW Sharan or Ford Galaxy
- 3 people
- 2 large bags
Select+
- VW Sharan or Ford Galaxy
- 5 people
- 2 large bags
Our Safer Journey Initiative
Every single journey with Addison Lee is protected by our Safer Journey Initiative, to make sure you, your customers and our drivers can make and receive deliveries safely.
OUR COVID-19 RESPONSEFind out more about Travelling to Heathrow Airport
AIRPORT
Do I have to pay for parking at the airport?
Your driver will be charged a parking fee when exiting the airport and as this charge cannot be predetermined, we apply this charge after the booking has been completed. Please see https://www.addisonlee.com/car-parking-charges/ for parking charges.
Do you charge waiting time at airports?
Within your booking quote, a grace period of 15 minutes is offered for domestic flights and 30 minutes for international flights before waiting time is accrued. You can add a delay time to your booking if you feel that you need more time. After this period, you will be liable to pay a waiting time fee from the 16th minute for domestic flights and from the 31st minute for international flights. For additional waiting time charges, see our Terms and Conditions.
How much luggage can I take in a car with me?
This is dependent on the size of the vehicle and how many passengers are travelling. Find out more here. If you require further information, please contact our At Your Service Centre on 0207 387 8888 and a member of the team will be happy to assist.
What happens if my flight has been cancelled?
When you have provided us with the flight number at the time of the booking, we will be aware of this cancellation and therefore will cancel the booking. Should you need to make an alternative booking for a different date or time, you can do so via our website, mobile app or our At Your Service Centre. It is the customer’s responsibility to let us know that their flight is cancelled and no longer require a vehicle. Please cancel your booking via the mobile app, on our website or contact our At Your Service Centre on 0207 387 8888.
What happens if my flight has been delayed?
We require flight numbers at the time of booking and will track flight arrival times, and where possible we will adjust your driver’s arrival at the airport accordingly to avoid unnecessary waiting times.
What should I do if my flight is late landing?
When you provide us with your flight number at the time of booking, we will track the flight landing time and adjust your pickup time accordingly.
Where will my driver meet me?
If in doubt, please feel free to call your driver directly, their number will be sent to you in the arrivals SMS message.
Why do you need the flight number when picking up from airports?
Providing your flight number at the time of booking allows us to monitor your flight and alter the collection time accordingly to ensure that we meet you when your flight arrives and unnecessary waiting time charges. If you wish to add a delay time in addition to your grace period, this can be arranged at the time of booking.
