Business Travel Management Tool: All You Need to Know About Addison Lee’s PRISM

PRISM is Addison Lee’s business travel management tool, a self-serve business travel tool that handles everything from policy configuration through to invoicing, all from a single dashboard.

It’s designed to connect your people, your travel policies, and your fleet. From onboarding new travellers through to resolving a billing query, PRISM puts the controls where they should be: with you.

And it won’t cost you anything extra. PRISM is included with every Addison Lee business account.

PRISM is structured around five core areas, each designed to make corporate travel management easier.

Travel Management This is where the work happens. PRISM’s business travel management tools, including its newly built, unparalleled Travel Policy builder, let you optimise journey planning and keep your team compliant without the manual overhead. You can create and update travel policies in real time. Enable or disable service codes, control which products are available to your team, and make changes instantly. If a rule needs to change, you change it. There’s no back-and-forth with a business travel platform provider to make it happen.

People Management Leavers, joiners, access levels, traveller profiles, all managed in real time. The improved onboarding flow makes it faster to get new users set up correctly from day one, so you’re not spending the first week chasing permissions.

Dashboard Reporting PRISM’s centralised dashboard brings your travel data into focus. Average journey costs, booking volumes, spend by team or traveller. It’s all there, in a format that makes sense. Whether you need it for an internal review, a sustainability report, or a board-level presentation, the data is ready when you are.

Account Management PRISM’s live customer service and resolution hub integrates directly with Addison Lee’s CRM platform, so support is built into the tool rather than existing separately. When something needs attention, your account team has full visibility. And so do you.

Settings This is where you tailor PRISM to your organisation. It’s flexible, designed around how your business works, not a generic template.

PRISM is constantly evolving. The latest round of updates is focused on giving corporate users more autonomy, more flexibility, and less reliance on anyone else to make changes to their account.

Co-branded booking portal You can now upload your company logo directly into PRISM, creating a fully co-branded booking experience for your team. It’s a small detail that makes a real difference, particularly for larger organisations where consistency matters.

Self-managed account settings Update office locations, billing details, and invoice information directly within the platform. No support tickets, no waiting. If something needs changing, you change it.

Delegation and approval controls Adjust how booking permissions and approvals work across your team, so the right people have the right access, and formal approval processes are properly enforced without creating unnecessary friction.

We have also created a set of quick how-to guides to help you set these up: co-branding, booking approval flows, security role assignment, and global address management are all covered with step-by-step video demos.

One of the things that makes PRISM worth understanding is how many different roles it actually serves. It’s not just a business travel tool for one person, it’s designed to deliver value across the whole organisation.

Travel Managers get the policy controls, compliance visibility, and data insights they need to make decisions that actually stick. You set the rules; PRISM enforces them.

Operations Managers get the service controls and access management that drive efficiency without needing to manually approve every request. PRISM lets the business self-serve within the parameters you set.

Business Travellers get clear, in-policy booking with helpful reminders when they’re about to stray out of policy. Less admin for them; fewer headaches for you.

Finance Managers get a clear view of invoicing and spend, all invoices visible and downloadable within the platform, with the data available to monitor patterns and keep reporting accurate.

Ground transportation generates a lot of useful data. The problem, for most travel managers, is that it’s not usually in a useful form.

PRISM changes that. The dashboard pulls together average journey costs, carbon emissions by journey type, and spend patterns across your entire account. That’s reporting you can do something with, it’s the data that lets you build better policies, make the case for smarter decisions, and demonstrate your ESG credentials with confidence.

If you need to justify travel budgets, prove duty of care compliance, or show sustainability progress, PRISM gives you the evidence base to do it. Good business travel management isn’t just about booking cars, it’s about knowing what’s happening with your ground transport spend and being able to act on it.

The platform tells you what’s happening. The fleet is what makes it happen.

Addison Lee operates London’s largest owned and licensed fleet of vehicles – standard, executive, black taxi, and courier. Because all suppliers are brought together within PRISM’s platform-capable technology, your team isn’t breaking policy to get around a coverage gap. The cars are there. The service is consistent.

The fleet includes fully electric and zero-emission capable vehicles, and Addison Lee is an Albert Certified supplier, so your business can travel sustainably without compromising on reliability. And because Addison Lee’s drivers are professional and vetted, part of an owned fleet, not an aggregated network, your duty of care obligations are easier to meet.

You know who’s driving your people. That matters.

Getting up and running with PRISM doesn’t have to be a steep learning curve. We have built a dedicated PRISM Library, a set of practical how-to guides covering the key areas of the platform.

Current guides include understanding your dashboard, building and updating travel policies, and managing traveller profiles and access levels. Whether you’re setting up for the first time or bringing a new team member up to speed, the guides are clear, step-by-step, and built around real use cases.