ACTING TO PREVENT THE SPREAD OF COVID-19

We ask that passengers exhibiting symptoms associated with COVID-19 do not travel

As is government advice, anyone presenting with recent onset of the following symptoms of COVID19 no matter how mild, should self-isolate 7 days (from when the symptoms first started). Or if someone you live with has symptoms of COVID-19, then you too should isolate for a period of 14 days.

More information can be found on the Government Website here.

We require drivers exhibiting symptoms associated with COVID-19 to stay at home

In June the Government launched its test and trace service. They have issued guidance which we encourage drivers, employees and customers to follow. We will only be able to act on incidents of COVID-19 if they are reported through the official NHS test and trace service.

1. If you have symptoms of COVID-19 then you should:

a. self-isolate for 7 days

b. order a test from the NHS

c. if you test positive then complete the 7 days isolation and NHS will prompt you to share contact details of people with whom you have had close, recent contact and places you have visited.

d. if you test negative then you can stop self-isolation

2. If you are contacted by the NHS test and trace service because you have been in close contact with someone who has tested positive for coronavirus you should:

a. begin self-isolation for 14 days from your last contact with the person who has tested positive

b. take a test if you develop symptoms

c. if you test positive then stay at home for at least 7 days isolation and NHS will prompt you to share contact details of people with whom you have had close, recent contact and places you have visited.

d. if you test negative, you must still complete your 14-day self-isolation

We practice social distancing when delivering packages

Addison Lee Group is following PHE guidance on the delivery of post and parcels, which currently states that there is no known risk that people can contract COVID-19 through receiving parcels. However, as a precautionary measure, if customers are receiving a parcel or package direct to their home, Addison Lee couriers will knock on the door and alert them to their arrival, place the parcel on the doorstep and step away to a safe distance of 2 metres so that the customer can collect it personally. Couriers are also able to collect PPE from Grand Union or ask for it to be delivered. Advice was shared with the entire Addison Lee fleet:

We won’t require a signature for deliveries

Addison Lee couriers will log a receipt of the parcel themselves and the customer will not have to sign for it. We will make a phone call to the customer and if the customer requests that we leave the parcel somewhere safe or provide alternative arrangements we will accommodate it. If contact is not made, we will leave a note and arrange for another time to deliver the item. If customers are receiving a parcel in a workplace environment, Addison Lee couriers will leave the parcel with an appropriate member of staff, such as a receptionist or security guard, following the same safety procedures. This and the above steps on social distancing when delivering packages both align with current industry practices.

We update our drivers with the latest news and guidance around COVID –19

Addison Lee’s Head of Regulatory and External Affairs currently receives COVID updates, reviews, summarises those and then applies new requirements/guidelines accordingly. Messages are then disseminated to the drivers, via the Driver Comms Lead on a regular/as needed basis.