London City Airport Transfers

Your driver will be charged a parking fee when exiting the airport and as this charge cannot be predetermined, we apply this charge after the booking has been completed. Please see https://www.addisonlee.com/car-parking-charges/ for parking charges.

We allow a 15 minute grace period for domestic flights and 30 minutes for international flights—after which you will be liable to pay a waiting time fee. However, you can delay your booking time in advance if you feel that you need more time. For additional waiting time charges, see our Terms and Conditions.

This is dependent on the size of the vehicle and how many passengers are travelling. Find out more here. If you require further information, please contact our At Your Service Centre on 0207 387 8888 and a member of the team will be happy to assist.

By giving us your flight number, we can keep track of the status of your flight and terminate the booking if your flight is cancelled. However, it is the customer’s responsibility to let us know if their flight is cancelled and no longer need a vehicle. Please cancel your booking via the mobile app, on our website or contact our At Your Service Centre on 0207 387 8888. If you need to make an alternative booking for a different date or time, you can do so via our website, mobile app or our support page.

We require flight numbers at the time of booking and will track flight arrival times, and where possible we will adjust your driver’s arrival at the airport accordingly to avoid unnecessary waiting times.

When you provide us with your flight number at the time of booking, we will track the flight landing time and adjust your pickup time accordingly.

If in doubt, please feel free to call your driver directly, their number will be sent to you in the arrivals SMS message.

Providing your flight number at the time of booking allows us to monitor your flight and ensure that we meet you when your flight arrives to avoid wait time charges.