Experienced drivers
All of our Executive drivers are experienced, and trained to the highest standard.
Convenience
Available at the touch of a button; just use our app or website to book.
Phone: 0844 8006677
Email: customerservices@addisonlee.com
CLICK HERE FOR THE COMPLAINTS PROCEDURE FORM
COMPLAINTS PROCEDURE – FOR VEHICLES UPTO 8 PASSENGERS
Addison Lee will respond to all written complaints (received by email or post) within 28 days from the date of receipt.
If a Complaint is not responded to within this timeframe, the customer can forward their complaint to the local authority (Cheshire West and Chester) at the address noted below:
Cheshire West & Chester Council
Licensing Team
Council Offices
4 Civic Way
Ellesmere Port
Cheshire CH65 0BL
If you have a complaint in relation to Addison Lee, please follow the procedure detailed below:
For any complaint, regarding the service provided, a person employed or a vehicle operated by Addison Lee, please send all details to the address noted on the attached Complaints form. Please be as specific as possible and include as much detail as possible. Where applicable please include, dates, times and any other evidence you may have to support your complaint.
Attached is a complaint form for you to complete but please feel free to continue onto another sheet if required.
You can also email your complaint if preferred to: email address here
All complaints, will be responded to within 28 days from the date of receipt. If we require further information we will contact you, so it’s important you include your contact details on the form.
For any questions please call our office on phone number here, Monday to Friday between 9.30 am and 4.30 pm
Addison Lee Ltd
