You can track your driver in our mobile app or from the link in the SMS message sent to you when your driver is on their way. You can also call or text your driver directly however, please bear in mind that he may be driving at the time and thereby unable to answer. If you haven’t received this message and want an update on your booking you can call our At Your Service Centre on 0207 387 8888.
- Are you able to collect me from a public event?
- Strong Customer Authentication FAQs
- Are your vehicles equipped to carry wheelchairs and how can these be booked?
- Can I book a job with multiple pick-up/drop-off addresses?
- Can I have multiple pick-ups/drop-offs on my journey?
- Can I keep a driver all day?
- Can I make a booking if I don’t know my destination?
- Can I pay with PayPal?
- Can I pre-book a car in advance?
- Do I need to tip the driver?
- Do you need a mobile number in order to make a booking?
- Does Addison Lee charge more over Christmas or other holidays?
- How accurate are your estimated journey times?
- How can I cancel a booking?
- How do I amend a booking?
- Where will my driver meet me at the airport?
- How do I make a booking?
- How do I apply a promo code to a booking?
- How do I get a quote?
- How will I know when my car is on the way? (registration plate, no. etc, model)
- What shall I do if my driver is late?
- I’ve lost something in one of your cars. How do I get it back?
- What is your cancellation policy?
- What is your waiting time policy for passenger vehicles?
- How far in advance will I receive my driver’s contact details?
- How will I know when my car has arrived?
- I have an event coming up do you have an events team I can talk to?
- What age can an unaccompanied child travel in your car?
- What do I do if I need to amend my journey but a driver is already on the way?
- What payment methods do you accept?
- Why do I need to select a booking time?
